The Wells Fargo Customer Connection (WFCC) brings together the organization's multi-channeled contact centers that service our diverse customer base. Whether our customers connect with us by phone or email, regarding their personal or small business accounts, home equity products or cards, WFCC is well-positioned to serve all of their financial needs and be One Wells Fargo.

Do you:
 Have a passion for sales and customer service?
 Want an opportunity to be part of a new, exciting and growing position on a competitive sales team?
 Enjoy inquiring about, and uncovering customers' needs in order to promote the benefits of Wells Fargos products and services?
 Enjoy providing valuable information on how our products/services will meet the needs of our consumers, and then most importantly asking for their business?
 Have a strong desire to meet and exceed goals?

If yes, bring your passion for sales and service to our dynamic, ever-changing Online Customer Service world. We need your ability to clearly communicate via telephone to our 10 million plus internet banking customers.

Our representatives are the first point of contact with potential and current customers and play an important role in our business. They are responsible for assisting customers with a wide range of inquiries related to online financial products and services. They provide superior customer service and sales through building rapport, recognizing customer s expressed and unexpressed needs, and personalize recommendations for product and service referrals.

As a member of the inside sales and service team, you will be responsible for achieving/exceeding your monthly assigned sales and service objectives. This will in turn help Wells Fargo Bank's WFCC Group achieve and sustain its market leadership in on-line banking. Your responsibility is to solve inbound customer service issues and questions, and sell additional Wells Fargo Bank products and services from which they customer will benefit. Through in-depth inquiries, you will identify and present the best products and services to meet your customer needs and provide customers with one call resolution. Upon completion of the new hire training class, you will be placed into a schedule discussed at the time of offer and we are looking for you to be able to work any assigned shifts as this is a 24x7 operation.

Minimum Qualifications

We are looking for YOU and your.
 1 ½ years plus of sales experience to include attaining or exceeding sales goals.
 ability to recognize sales opportunities, including cross selling, up selling and consultative selling.
 strong listening skills with goal of providing one call resolution and driving customer loyalty through personal banking relationship and delivering a positive customer experience.
 consistently punctual and dependable
 ability to listen, ask questions, and comprehend new or highly complex matters
 strong organizational and problem solving skills.
 ability to multi task and foster team work.
 drive and self motivation to excel against assigned sales target.
 ability to review multiple computer systems while talking to customers
 ability to adapt to and embrace change with a flexible, positive attitude

Some of the benefits of working at the only Triple A rated bank in the nation are:

 Competitive Salary - $16.00 - $17.25 per hour depending on experience
 18 Paid Time Off days per year
 Tuition Reimbursement up to $5,000 per year for full time employees after 6 months of employment
 Comprehensive Medical, Dental & Vision. Benefits start the beginning of the next month after completing 30 days employment.
 Convenient Location
 Opportunity for Advancement
 BART shuttle directly to and from the office to Concord BART station

You would be at the front line to assist our customers. Our team members are the most important difference between being a good financial services company and becoming a great one.

Full-time and part time day shift between hours of 9:00 AM - 7:00 PM . Schedules will include one weekend day if not both. Our 8 week full time training program will begin on January 19, 2010 and will be held from 9am-6pm. The first 4 weeks will be Monday-Friday and the remaining 4 weeks will be held Tuesday - Saturday.


TO APPLY:
1. Apply online at www.wellsfargo.com/careers
2. Search for open positions
3. Enter 3322729 under “Requisition Number”
4. Create a profile and link it to the position

https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3322729

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Apply for this job on our website:
http://www.wellsfargo.com/careers